Earnings call
Amex CEO on AI Agents: 'We're Just Not Going to Let Assistants Run Rogue Through Our Systems'
American Express CEO Stephen Squeri, on Amex's Q3 earnings call on 23 October. He said Amex will only let agents in through approved API or MCP channels, and that it doesn't want AI agents 'pinging Resy every four seconds and disadvantaging our other card members.'
Key facts
- Also on the call: Amex says it is developing 'Agent Purchase Protection' to back eligible purchases 'when registered agents share intent data and then make mistakes.'
- Amex said it recently launched its first conversational AI voice agents for customer service.
- The Resy line came in answer to an analyst's question about AI-driven 'rewards maxing'.
Sources
- Original reportAmex Q3 2026 earnings call transcript (The Motley Fool) fool.com
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