Behind the curtain
Your AI Agent May Call a Human: Dazzle, Duckbill and Wajo Say People Step In When the Software Can't
Agent startups Dazzle AI, Duckbill and Wajo AI told CNBC they route phone calls, bookings and even CAPTCHA tests to human workers when their agents fall short. Dazzle CEO Marissa Mayer said one agent confused window glass with tabletop glass and tried to work out if a tabletop would fit in a window, until a person sorted it out "within a few seconds." Somewhere a pane of glass is still waiting for its agent.
Key facts
- Duckbill launched an API that lets agent makers hand tasks to vetted human contractors, broken into "atomic bite-sized pieces," its CEO Meghan Joyce told CNBC.
- Wajo AI CEO Shivani Poddar said its humans handle phone calls and CAPTCHA tests: "AI plus humans, collaborative AI, is what you need to actually get the job done."
- Mayer on the human help: "We're not even trying to hide it, we think the human in the loop is a benefit."
- CNBC notes Meta currently doesn't use humans to complete users' Muse requests.
Sources
- Original reportCNBC cnbc.com
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